Is it safe to order online?
All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information you're your browser is in "secure mode" (information encrypted). You can see this by the keylock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an "s" appear in the URL (i.e. https://...) instead of http://... For more information, please see our security section.
You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via email.
I just placed my order and I did not receive an email order confirmation.
When you submit an order online, you will be given an order confirmation number and a summary of your order. This means your order has successfully been placed and we will send you an email to confirm the receipt of your order within 2 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
When do you charge my credit card?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is only charged when the package is shipped.
How do I receive Coupons?
We may on occasion offer promotional coupons or specials. Subscribe to our online newsletter at: subscribe@YourFilters.com
I ordered the wrong item and I want to return / exchange it. What do I do?
You may return the item within 14 days after you received the product. Contact us by email at info@YourFilters.com or toll-free at (866) 363-4868. Securely repack and ship the item back to us via UPS or USPS. Write down your order number and tell us if you want to exchange the item for something else or receive a credit. When we receive your package, we will credit your credit card for items returned. We can not refund shipping charges.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, please contact us by email at info@YourFilters.com or toll-free at (866) 363-4868. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct items to you.
Do you ship to Canada?
Yes, we do. We can ship via US Postal Service. Customs duties and taxes will be collected at the time of delivery. Shipping rates and transit time are as follows: Canadian Residents (7-10 Business Days) - $14.95
Do you ship to countries other than US and Canada?
Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes will be collected at the time of delivery. Shipping rates and transit time are as follows:
USPS Airmail (2-4 Weeks) - $19.95 + $1.99 each add'l item
USPS International Express (7 - 10 Business Days) - $29.95 + $1.99 each add'l item
AE, APO, PR - (4-7 Business Days) AE, APO, PR - Flat Fee $12.95